Client service Coordinator

Role & responsibilities

Assist the Client Services Associates or Managers with daily tasks including but not limited to: ✓ Assist with calling candidates currently going through onboarding to give background check updates.

✓ Assist with phone screening, prepping, and coaching of candidates.

✓ Assist with debriefing candidates at the conclusion of their interview.

✓ Assist with calendar scheduling. Help with all other miscellaneous tasks that the Client Services team may need help with:

✓ Spotlight calls.

✓ Prepping candidates for their interview.

✓ Updating SharePoint sheets. (LEOFORCE/SPECTRANET).

✓ Updating internal systems. Manage and run training accounts:

✓ Working directly with the MSP team as the main point of contact.

✓ Coordination between the MSP team and recruitment.

✓ Ensure SLAs are met for their client portfolio. Other Requirements:

✓ Must be comfortable spending 75% of time on the phone.

✓ Excellent communication and interpersonal skills.

✓ Familiar with US time zones ( PST/ EST/ CST)

Preferred candidate profile

✓ Minimum 1 year of experience in dealing with International clients/customers

✓ Must be comfortable spending 75% of time on the phone

✓ Excellent communication and interpersonal skills

✓ Flexible & Aggressive

✓ Excellent communication skills (Spoken and Written)

✓ Work independently with little supervision in a fast-paced agency environment

✓ Have a knack for learning and staying up to date with new technologies

✓ Professional, Adaptable and Resilient - able to take no for an answer yet still apply 100% effort throughout the workday

✓ Goal oriented; have a burning desire to be successful

✓ Advanced computer skills especially Microsoft Word, Microsoft PowerPoint, Outlook.

✓ Highly motivated individual able to grasp complex technologies, tools or knowledge and learn quickly

✓ Must have a demonstrated ability to work within tight deadlines.

✓ Willing to work in night shift

Perks and benefits

1. 5 Year Retention Bonus

2. Referral Policy

3. Internet Reimbursement

4. Router UPS Reimbursement

5. Term Life Insurance

6. Accidental Insurance

7. COVID Insurance (Family Floater)

8. Group Medical Insurance (Family Floater)

9. On-call doctor support

10. COVID Protocols

11. Sodexo Benefit

12. Leave Policy

13. Leave Encashment

14. Bank Assistance

15. Employee's State Insurance

16. Gratuity

17. Provident Fun