Specialist - Red Sea Disputes

1. Analysis disputes received (Basis Target allocated) - Understand what Customer disputing is for
2. Look up all upstream process to fetch data and understand the history of the said shipment
3. Analysis the case and decide on accepting/clarifying or rejecting the case
4. Reach out to relevant coordinators for more information if required
5. Process the amendment in core systems for accept processing
6. Communicate to customer
7. Record complete root cause on reason or dispute

Required Skills:

Problem Solving Skills

Own the issue, Detailed and result oriented Low tolerance to delays.

Problem solving, analytical and data skills Data backed decision making

Communication

Professional standard in grammar and though articulation. (Including Language capabilities)

Communication

Professional standard in grammar and though articulation. (Including Language capabilities)

Good Comprehension & Written Communication

Good Communication Skills Ability to use positive language

Process Understanding

Ability to understand end to end processes.

Ability to conduct sales and service together

Adherence to process and SOPs

Attention to details, complete & error free documentation

Adapt to change in process (SOP) / Systems

Ability to understand end to end processes

Stakeholder Mgmt

Language capabilities to cater to specific countries

Experience in direct Stakeholder interactions (Global) preferably

Manage disputes in 24 hrs

FTHR should be > 70%

No - repeat dispute