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Team Leader
Aabasoft
posted 1mon ago
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Flexible timing
Key skills for the job
Job Description
- Ensure that agreed service levels and targets are met.
- To reduce complaints, implement a proactive dispute resolution process and early warning signals.
- Conducting RCA of complaints to identify gaps in collections and tracking their closure.
- Ensure employee commitment and ability through focused collection routines by leading, coaching, and developing employees
- Identify low performers and give them proper guidance to improve their performance.
- Assure quality and provide appropriate feedback on all calls made by the entire team.
- Weekly team reviews and monthly authority reviews should be conducted.
- Publication of reports as well as pending reports, productivity reports, rosters, out of TAT cases, allocations, and providing required data as necessar
Employment Type: Full Time, Permanent
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Rating based on 9 Team Lead
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Anonymous · Software Development
in Kochi
Job security due to diversification Management involvement and visibility
As of now I dont have any dislikes.
Read 9 reviewsTeam Lead salary at Aabasoft
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Aabasoft Benefits
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