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Sr. Specialist - Red Sea Disputes
6-12 years
₹ 3.1 - 8.65L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Mumbai, Navi Mumbai
1 vacancy
Sr. Specialist - Red Sea Disputes
Maersk
posted 14d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The individual is hired to resolve Customer disputes on invoiced billed to Customer. They are also expected to understand the root cause and help fix the same in the upstream process
1. Analysis of disputes received (based on target allocation) - Understand what the customer is disputing about
2. Look up all upstream processes to fetch data and understand the history of the said shipment
3. Analyze the case and decide on accepting, clarifying, or rejecting the case
4. Reach out to relevant coordinators for more information if required
5. Process the amendment in core systems for acceptance processing
6. Communicate to the customer
7. Record the complete root cause on reason or dispute Good Communication
Preferred Skills
Good Comprehension & Written Communication Customer Focus & Owning the customer.
Understand Customer requirement and focused on customer outcome Attitude to go across defined job boundaries for customer resolution
Winning for customer - high achievement orientation Driven to ensure closure Superior
Stakeholder Management
Responsible to drive Customer outcomes through positive customer experience
Having regular communication with Customers to understand their requirements for a quick dispute resolution.
Problem Solving Skills
Own the issue
Detailed and result-oriented
Low tolerance to delays.
Problem solving, analytical and data skills
Data-backed decision making Communication
Professional standard in grammar and thought articulation. (Including Language capabilities)
Process Understanding
Ability to understand end-to-end processes.
Ability to conduct sales and service together
Adherence to process and SOPs
Attention to details, complete & error-free documentation
Adapt to change in process (SOP) / Systems
Ability to understand end-to-end processes
Stakeholder Management
Language capabilities to cater to specific countries
Experience in direct stakeholder interactions (Global) preferably
Manage disputes in 24 hours
FTHR should be > 70%
No repeat dispute
Employment Type: Full Time, Permanent
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People are getting interviews at Maersk through
People are getting interviews through
(based on 136 Maersk interviews)
Job Portal
Referral
Company Website
Campus Placement
Walkin
Recruitment Consultant
39%
16%
13%
7%
6%
1%
18% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Maersk are saying
Rating based on 79 Specialist
reviews
Anonymous · SCM & Logistics
in Navi Mumbai, Maharashtra
Likes
Work life balance, culture, working environment
Dislikes
None
Read 79 reviewsSpecialist salary at Maersk
reported by
471
employees
with 5-14
years exp.
₹3
L/yr - ₹9.2
L/yr
40%
less
than the average Specialist Salary in India
View more details
What Maersk employees are saying about work life
based on 2.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
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Maersk Navi Mumbai Office Location
Navi Mumbai, Maharashtra Office
Maersk Global Service Centers (India) Pvt, Ltd. Empire Tower, 12th Floor, Thane Belapur Road, Airoli
Navi Mumbai, Maharashtra
400708
400708
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