Specialist, Retail

Scope:

Retail target planning for quarterly and monthly – with ability to manage / mitigate goal settin

gStrong analytics to drive sell thru analysis and action plan for improvemen

tStrong Planning and attention to detai

lWorking understanding of merchandise performance and planning within a store environmen

tAbility to manage franchisee Operations organization – provide input and actionable operations advic

eStrong problem-solving and decision-making at store level / MSF retail operations level

sData interpretation influencing of outcome wrt sell in and assortment as require

dUnderstanding of consumer shopping behavior and driving store staff capability to leverage thi

sProcess orientatio

nDisciplined execution bia

s

Additional Job Descripti

on

Competen

ciesFunctio

nal:Build and drive AFP for the MSFs

(Includes signing off with MSF for the year on investments and Responsible for “Store Customer Experience and Store Sales Performance” through managing both Store Operational Excellence and Store Commercial Drive of assigned Sto

res

Store Operational Excellence – Managing Brand/Store Standards through adherence of Guidelines/SOPs; Managing Staff: Recruitment, Training and Development, Motivation, Delivering excellent Customer Service, Productivity, Efficiencies in POS and Systems usage and updates, Process Compliance; Implementation of Store Marketing & Visual Merchandising Activati

ons

Store Commercial Drive – Maximizing Sales and Through-Put via Space Management and Stock Management plus Visual Merchandising; Managing Stock Efficiencies through MIS Reports and Analysis by replenishing fast movers; Ensuring Managing all other levers that impact Sell-Through: Conversions, UPTs, ATVs (Staffing, Tracking and activating Training Modules, Tracking Pre & Post Trai

ning

Key Met

rics:

Sell-out (units/revenue) – also a reflection of new store op

eningsSell-in (units/re

venue)Retail inventory

(FMC)Accounts receivables (Colle

ction)Margins (dilution

/EOSS)Other Operations metrics (e g

Margin MRP – COGS, Quality of R

etail)Franchisee Mgt

KPIs