EJR/SPC/033/ L1/L2 IT Support Specialist

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1. General Summary:
2. Berkowitz Pollack and Brant s Managed Cyber Solutions (MCS) team is looking for an IT Support Specialist. This is an entry role in the MCS group which provides Outsourced IT (MSP) and Cybersecurity services to our clients. This role will get exposure to many technologies and provide a fast-paced opportunity to learn a lot. An ideal candidate has a strong technical aptitude, at least 2 years of technology support or system administration experience, and is comfortable communicating with clients. The pace and demands in this environment are usually much greater than an "in-house IT" position. This person should be prompt and/or know the importance of communicating ETAs to clients. Most importantly, this person should be eager to learn and grow.
4. Position Responsibilities:
5. Answer support calls
6. Provide both remote and onsite client support
7. Support a full range of technologies from endpoint, mobile, to server solutions.
8. Document client networks
9. Assist Sr. Engineers on projects
10. Endpoint patch and vulnerability management
11. Backup management
12. Office 365 administration (Exchange, Intune, SharePoint)
13. Security incident cleanup and remediation assistance
14. Takes ownership of tasks and follows through to ensure complete resolution
15. Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
16. Ability to pay close attention to detail while performing technically detailed tasks
17. Ability and willingness to recognize when it is necessary to ask for technical expertise from others on the team
18. Ability to provide accurate time estimates for how long a task will take