Guest Relations Executive

Spa Hibiscus is looking for Guest Relations Executive to join our dynamic team and embark on a rewarding career journey

As Guest Relations Executive is responsible for ensuring a positive and satisfactory experience for guests in various industries, such as hospitality, travel, tourism, and event management.

Their primary role is to address guest inquiries, resolve issues, and provide exceptional customer service.

The job description (JD) for a Guest Relations Executive typically includes the following responsibilities and duties:Guest Assistance: Welcome guests, provide information, and assist with their needs and requests.

This may include check-in/check-out procedures, room allocation, luggage handling, and escorting guests to their accommodations.

Customer Service: Deliver excellent customer service by promptly and professionally addressing guest inquiries, concerns, and complaints.

Handle difficult situations with tact and diplomacy to ensure guest satisfaction.

Communication: Maintain clear and effective communication with guests, both in person and through various channels such as telephone, email, and social media.

Provide accurate and helpful information about facilities, services, and local attractions.

Problem Resolution: Proactively identify and resolve guest issues and complaints in a timely and efficient manner.

Collaborate with relevant departments or individuals to address and resolve any service-related problems.

Guest Feedback: Collect and analyze guest feedback to identify areas for improvement.

Take appropriate action to enhance the guest experience based on feedback received.

Relationship Building: Foster positive relationships with guests, ensuring their loyalty and satisfaction.

Anticipate and fulfill guest needs to create a personalized and memorable experience.

Coordination: Collaborate with various departments, such as housekeeping, food and beverage, and maintenance, to ensure smooth guest experiences.

Coordinate special requests, such as room setups, amenities, and event arrangements.

Administrative Tasks: Perform administrative duties related to guest relations, such as maintaining guest records, updating databases, preparing reports, and processing guest requests or reservations.

Crisis Management: Handle emergency situations and guest complaints effectively, remaining calm and composed under pressure.

Follow established procedures and protocols to ensure the safety and well-being of guests.

Product Knowledge: Stay updated on the features, amenities, and services offered by the organization.

Possess a thorough understanding of local attractions, transportation options, and other relevant information to assist guests effecti