Service Support Module Lead

Key Responsibilities:

1. Diagnose and resolve technical issues efficiently with strong analytical skills.
2. Effectively communicate with stakeholders through clear verbal and written communication.
3. Manage and track incidents using a ticketing tool to ensure timely resolution.
4. Handle incident management processes to minimize service disruptions.
5. Utilize database management and Linux scripting for troubleshooting and automation.
6. Flexibility to work in UK shifts, including standby and callout support as required.

Primary Skills:

1. Strong knowledge of Linux operating systems, Docker, Java application support, and Apache web servers.

Secondary Skills:

1. Good understanding of network technologies, including proxies, load balancers, LDAP, Active Directory, and SSL.
2. Experience with application server technologies such as Tomcat, Apache, WebSphere, and JBoss.

Total Experience Expected: 04-06 years