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Licensing Administrator
Sophos Technologies
posted 2hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Handle licensing queries and escalations from Sophos staff, end users, partners and distributors for all regions within the agreed KPIs
- Escalate complex issues to L2 Licensing Administrators promptly
- Monitor any licensing dashboards or reports provided to ensure a proactive and preventative approach to licensing issues
- Update licensing cases with relevant information to support monthly case reporting
- Quickly develop detailed understanding of licensing knowledge and processes to enable prompt and accurate handling of licensing escalations across different product families
- Keep up to date with new products, licensing and process changes and contribute to ensuring documentation is kept up to date.
- Complete licensing administration tasks accurately on or before the given deadline.
- Communicate solutions to the business and customers as clearly as possible to minimize further issues and promote quick resolution
- Build solid relationships with Sales and other internal contacts to enable efficient and timely handling of cases
- Work closely with relevant teams such as customer care, technical support, sales operations, order processing, and fulfilment to solve issues, share knowledge, and improve customer experience
- Assist in reducing the risk of system bugs which affect licensing through participation in monthly regression and smoke tests and testing of new features
- Report any potential and identified system bugs immediately, take part in testing and sign off where required
- Identify common issues with certain regions or clients and raise improvement ideas with Team Leader or Global Licensing Manager.
- Ensure punctuality is observed at all times and unplanned absences are within the agreed KPIs
- What you will bring
- 3 years of experience in end-to-end licensing/ order management/ customer service.
- Self-motivation and initiative
- Problem solving/analytical skills
- Excellent written and verbal English communication skills
- Organizational prioritization skills
- Excellent time management skills
- Wiling to work from Tuesday-Saturday or Sunday-Thursday
- Willing to work in APJ, EMEA, or NA time zone
- Use of Salesforce CRM
- Order processing
- Customer service
Employment Type: Full Time, Permanent
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People are getting interviews at Sophos Technologies through
People are getting interviews through
(based on 13 Sophos Technologies interviews)
Referral
Campus Placement
Company Website
Job Portal
Walkin
Recruitment Consultant
23%
23%
15%
15%
8%
8%
8% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Sophos Technologies are saying
What Sophos Technologies employees are saying about work life
based on 197 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Sophos Technologies Benefits
Submitted by Company
Health care benefits Rewards Paid maternity leave Caregiver Leave
Submitted by Employees
View more benefits 
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