Solution Engineer - Enterprise Management System (2-7 yrs)

Role :

Solutions Engineer is a strategic role where you will be a trusted consultant to our customers and drive the onboarding, implementation. It entails client engagement, coding, and interaction with different teams to help customers achieve their desired outcomes.

Solutioning :

Onboarding Customers and their applications

- Configure all features of the application, groups and security settings in other EAS systems.

- Leverage your knowledge and expertise across various Applications and Systems to define Blueprint in newer areas/applications.

- Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements for the platform.

- Customize product based on Customer requirements and Business Objectives.

- Integrate Platform and Analytics systems with Customer's Enterprise Application Systems

- Drive existing and new product feature adoption across Customers.

- Serve as the single point of contact for technical issues, coordinate with Customer Success, PM, Engineering, and Product teams, and enable internal teams to meet their SLAs.

- Ensure the solution is delivered in time with top priority to the quality of delivery Digital Adoption Consulting

- Understand application landscape and processes. Consult, ideate, and propose optimal digital adoption solutions and use cases to our customers using the Product Ecosystem

- Create Content using the Content Editor to suit the customer's use cases.

- Help develop standards and guidelines to ensure consistency in deliverables across projects

- Technical chops: Javascript, CSS, HTML, REST API, a knack for understanding systems, architecture, and security aspects.

What are we looking for?

- A bachelor's/Professional degree.

- A background in Solutions/Customer Success/Professional Services is preferred

- 2 to7 years of relevant experience. The designation will be realigned according to the experience.

- Good presentation, verbal and written communication skills.

- Comfortable working in a fast-paced, dynamic, and evolving environment with the ability to develop product expertise, prioritize and work on multiple customer projects concurrently

- Good hands-on knowledge of JavaScript, CSS, and HTML

- Ability to understand Enterprise Applications like Salesforce, MS Dynamics, SAP, Oracle would be an added advantage.

- Ability to travel to Client locations as required

Please Note :

We don't believe in keeping the applicants hanging and give very high importance to closing the loop irrespective of the outcome of your application.

We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status