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Engaged Employer

MoEngage

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4.0

based on 102 Reviews

3 MoEngage Solution Engineer Jobs

Manager Solutions Engineering

MoEngage Inc

4.0

based on 102 Reviews

3-6 years

Bangalore / Bengaluru

1 vacancy

Manager Solutions Engineering

MoEngage

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Support Operations Risk Management Business Operations Sanction Screening Product Support

+ 1 more

Job Description

Global Exposure and Experience: As a manager within the SE team, you will directly interact and manage queries from some of the worlds largest and most influential companies. This will not only enhance your exposure to global business operations but will also provide learning experiences that will augment your career growth.

Leadership and Management Skills: This role provides a tremendous opportunity to lead a team of technical experts, strengthening your leadership style and management skills. You will not just guide your team but also strategize the overall function of SDK support, improving it for the future.

Technical Proficiency: Working in one of the most demanding areas of technical support, you will acquire deep technical knowledge and problem-solving skills that are highly valued in the tech industry.

Impact and Influence: As you manage queries and solutions for large-scale companies, the impact of your work will be extensive and far-reaching. Your expertise and decision-making will influence products and services that these companies provide to millions of users. Your work moves the world!

Responsibilities:

Ownership of metrics and ensuring that the team meets global standards like 98% CSAT, 97% SLA, Resolution time, Escalation% etc
Ownership of escalations, processes workflows
Collaborate with cross-functional teams like Engineering, CS, and Product Management to ensure a seamless customer experience and drive customer retention
Provide ongoing feedback, coaching, and career development to the team to ensure continuous development of their skills
Device risk management and operational strategies based on operational performance

Requirements:

8+ years total experience with a minimum of 3+ years of experience leading/managing technical support queues.
Extensive experience in dealing with customers from across the globe.
Experience managing technical support / product support teams.
Experience recruiting and sourcing team members.
Experience interacting directly with customers in a technical context.
Superior communication and interpersonal skills.
Demonstrated ability to mentor and coach team members
An innate desire to provide amazing customer experiences.
Ability to learn new technologies quickly.
Strong organizational sense and stakeholder management

Employment Type: Full Time, Permanent

Read full job description

Prepare for Solution Engineer roles with real interview advice

People are getting interviews at MoEngage through

(based on 11 MoEngage interviews)

Job Portal

Company Website

Referral

Campus Placement

46%

18%

18% candidates got the interview through other sources.

High Confidence

What Solution Engineer at MoEngage are saying

3.5

Rating based on 2 Solution Engineer reviews

Anonymous · Solutions Engineering Department in Bangalore / Bengaluru

Likes

As a solution engineer I appreciate the company's commitment and customer centricity. There is strong focus on continuous learning of the product, technologies etc. But few things are not acceptable at all.

Dislikes

No clear definition of growth paths in solutions, Opening IJP is totally a waste or just for a name sake, Head leadership style, Lack of transparency, Frequent changes are disrupting our day to day work, Most appropriate is FAVORITISM & BIAS.

Read 2 reviews