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Solutions Engineer
MoEngage
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Continuous learning on the product and exposure to our cutting edge tech stack.
- Each day is fast paced and challenging with great opportunities to work with some of the leading brands in the world
- Be the prime and critical focal point for the company representing product, engineering and the company
- Be part of growing team and has immense visibility across the organization
- Flexible culture and all doors open to drive ownership and leadership.
- Transparent and clear career trajectory
- Should be flexible to work in rotational shifts and rotational weekends.
- 1-4 years of experience
- Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment
- Communicating effectively (both verbal and written) with our customers and internal stakeholders
- Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time
- Adding recurring issues to knowledge base articles or FAQs to minimize the turn around time on closing support tickets
- Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements.
- Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly
- Communicating well with different audiences (developers, technical and non-technical users)
- Awareness on Information Security concepts and Best Practices
- Programming languages like Python , Java , Javascript , Angular , React
- Linux/Unix operating systems and REST API
- Database (SQl/Oracle)
- Exposure and hands on experience in one of the following like AWS,Kafka and Elastic Search
- Bachelors Degree in Computer Science, or equivalent
- Overall experience in customer facing role (Support/Integration Support)
- 1+ years as a Developer Support Engineer or a Technical Support Engineer in Cloud/SaaS companies or products
- 1+ years of API or SDK implementation and/or integration
- JavaScript, iOS or Android support experience
Employment Type: Full Time, Permanent
Functional Areas: Software/Testing/Networking
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(based on 11 MoEngage interviews) What people at MoEngage are saying
Rating based on 2 Solution Engineer
reviews
Anonymous · Solutions Engineering Department
in Bangalore / Bengaluru
As a solution engineer I appreciate the company's commitment and customer centricity. There is strong focus on continuous learning of the product, technologies etc. But few things are not acceptable at all.
No clear definition of growth paths in solutions, Opening IJP is totally a waste or just for a name sake, Head leadership style, Lack of transparency, Frequent changes are disrupting our day to day work, Most appropriate is FAVORITISM & BIAS.
Read 2 reviewsSolution Engineer salary at MoEngage
What MoEngage employees are saying about work life
MoEngage Benefits
HealthCare & Insurance Stock Options or Equity Performance Bonus Maternity & Paternity Leave Flexible work hours 
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MoEngage Bangalore / Bengaluru Office Location
560034
