NOC Engineer

MoEngage is an insights-led customer engagement platform, trusted by 1,200+ global consumer brands. As a Great Place to Work Company, we are a young, fast-paced and intelligent customer engagement platform that fosters a culture of innovation, ownership, freedom, and fun while building future-ready technology products. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyzes billions of data points generated by customers and their devices to predict their behaviour and engage them at every touchpoint throughout their lifecycle with personalized communication.

Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO and Bigbasket use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 80 billion messages to 900 million consumers every month! We currently have offices in San Francisco, Boston, London, Dubai, Ho Chi Minh City, Bangkok, Kuala Lumpur, Singapore, Sydney, Vietnam, Berlin, Jakarta, and Bengaluru.

The care we give to our customers is quite high! Our achievement of top service and support ratings in Gartners Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports is a testament to that. Another commendable quality is our people-centric culture, as we have recently been included in Battery Ventures top 25 private cloud computing companies. As recognized by the DivHERsity Awards, we are one of the top 20 diversity companies in the world. At the same time, the Economics Times names us as one of the Top Organizations for Women.

Will you thrive in a fast-paced environment where innovation, speed, and customer-centric thinking are the normIs it your passion to uncover opportunities others are unaware of and to champion themDo you crave ownership and a chance to be a part of something that mattersIf so, this may be a worthwhile opportunity for you!

• Work with one of the largest Elasticsearch cluster deployment
• Work on a large-scale MongoDB installation
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system reliability.
• Work closely with team members to ensure best practices and strategic goals are incorporated into development work.
• Collaborate with other engineering teams to identify and anticipate changing requirements and opportunities to improve the development environment. Define and iterate team process, collaboration, and focus on overall team velocity with different stakeholders, including product, design, etc.
• Implementing best practices, challenging the status quo, and tab on industry and technical trends, changes, and developments to ensure the team is always striving for the best in class work.
• Manage capacity, build security into every layer, and reduce cost
• Implement secure networking, key management, user management, access management, process management, and image management.

• Installation, configuration, and networking on Linux
• Adding Resources (Disk Space / CPU / RAM) on Virtual Machines
• 24x7 Monitoring services and applications
• Monitoring Storage Space, Systems Partition and Server Health and SLAs
• Troubleshooting host unreachable / node-down issues
• Troubleshooting downtime, SLA breaches
• Working on all kinds of User-generated and Auto-generated Tickets.
• Knowledge of Ticketing tools Zendesk, Jira
• Raising emergency changes / normal changes for any changes on the server
• Runbook

• Shell Scripting
• Linux/Ubuntu/Debian
• System Administration
• Server management
• Plus: AWS, Python, Networking, Security
• Debugging skills in Rest APIs
• Basic SQL queries
• Awareness of Secure Development process and practices
• Awareness of Information Security concepts and Best Practices

• 1 - 5 years