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MoEngage
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28 MoEngage Jobs
Solutions Engineer
MoEngage
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Continuous learning on the product and exposure to our cutting edge tech stack.
- Each day is fast paced and challenging with great opportunities to work with some of the leading brands in the world
- Be the prime and critical focal point for the company representing product, engineering and the company
- Be part of growing team and has immense visibility across the organization
- Flexible culture and all doors open to drive ownership and leadership.
- Transparent and clear career trajectory
- Should be flexible to work in rotational shifts and rotational weekends.
- 1-4 years of experience
- Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment
- Communicating effectively (both verbal and written) with our customers and internal stakeholders
- Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time
- Adding recurring issues to knowledge base articles or FAQs to minimize the turn around time on closing support tickets
- Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements.
- Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly
- Communicating well with different audiences (developers, technical and non-technical users)
- Awareness on Information Security concepts and Best Practices
- Programming languages like Python , Java , Javascript , Angular , React
- Linux/Unix operating systems and REST API
- Database (SQl/Oracle)
- Exposure and hands on experience in one of the following like AWS,Kafka and Elastic Search
- Bachelors Degree in Computer Science, or equivalent
- Overall experience in customer facing role (Support/Integration Support)
- 1+ years as a Developer Support Engineer or a Technical Support Engineer in Cloud/SaaS companies or products
- 1+ years of API or SDK implementation and/or integration
- JavaScript, iOS or Android support experience
Employment Type: Full Time, Permanent
Functional Areas: Software/Testing/Networking
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What people at MoEngage are saying
Rating based on 2 Solution Engineer
reviews
Anonymous · Other
in Bangalore / Bengaluru
As a solution engineer I appreciate the company's commitment and customer centricity. There is strong focus on continuous learning of the product, technologies etc. But few things are not acceptable at all.
- Skill development - Good
No clear definition of growth paths in solutions, Opening IJP is totally a waste or just for a name sake, Head leadership style, Lack of transparency, Frequent changes are disrupting our day to day work, Most appropriate is FAVORITISM & BIAS.
- Job security - Poor
Solution Engineer salary at MoEngage
What MoEngage employees are saying about work life
MoEngage Benefits
HealthCare & Insurance Stock Options or Equity Performance Bonus Maternity & Paternity Leave Flexible work hours 
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MoEngage Bangalore / Bengaluru Office Location
560034
