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Solugenix India Private Limited
15 Solugenix India Private Limited Jobs
Incident Manager
Solugenix India Private Limited
posted 2d ago
Flexible timing
Key skills for the job
Job Title : Incident Manager Mid Level
Location : Hyderabad
Position : Full Time
Required Experience : 4-7 years
Timings : 24/7 Rotational Shifts
Job Description (Job Summary/Roles & Responsibilities):
The experienced support analyst will be responsible for monitoring different applications related to alerts, service now tickets, Chat pings and ensure they are addressed in timely manner. The support team handles the L1 activities and escalates the issues to next level teams as and when needed.
Role and Responsibilities:
Key Skills:
1. 4 to 7 years’ experience in a support analyst role
2. Strong understanding of IT infrastructure, systems, and applications.
3. Excellent problem-solving skills and the ability to make sound decisions under pressure.
4. Exceptional communication and interpersonal skills to interact with stakeholders at various levels.
5. Bachelor’s degree in information technology, Computer Science, or related field. A minimum of 16 years of degree is must.
6. Experience in Service now, JIRA, ITSI
7. Certifications such as ITIL, Certified Information Systems Security Professional (CISSP), or Certified Incident Manager (CIM) are a plus.
8. Analytical mindset with the capability to drive trend analysis and implement process improvements.
9. Willing to work in 24/7 rotational shifts.
Key Words: Incident Manager, Problem Manager, Change management, ITIL, SNOW, MIM calls handling.
Education & Certifications: 16(+) degree with IT background.
Employment Type: Full Time, Permanent
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6-8 Yrs
Indore, Hyderabad / Secunderabad