Customer Support Executive - EMI Team

Location: Pune, Maharashtra (Work From Office)

Job Type: Individual Contributor

Experience: 1 to 3 years (Freshers with relevant knowledge may apply)

Education: Graduate (MBA preferred)

Role Summary:

We are seeking a dynamic and customer-focused professional with experience in Loan & EMI

processes to join our team. The ideal candidate will be responsible for engaging with customers

over the phone, assisting them with EMI-related formalities, and ensuring seamless loan

disbursement. The role requires coordinating with multiple stakeholders and adhering to strict SLAs for task completion.

Key Responsibilities:

• Customer Engagement: Connect with customers via phone and assist them with loan &

EMI processing.

• EMI & Loan Processing: Guide customers through the EMI setup process and use digital

tools to complete the necessary disbursement steps.

• Stakeholder Coordination: Work closely with internal teams, lenders, and external partners to ensure smooth transaction processing.

• SLA Management: Ensure that all assigned tasks are completed within the defined Service

Level Agreements (SLAs).

• Issue Resolution: Address and resolve customer queries related to loans and EMIs, ensuring a seamless experience.

• Data Management: Maintain accurate records of interactions, loan approvals, and pending

processes in company databases.

Required Skills & Competencies:

• Strong understanding of loans, EMI structures, and financial processing.

• Excellent communication skills (both verbal and written).

• Ability to handle multiple stakeholders and manage coordination efficiently.

• Strong problem-solving skills and a customer-first approach.

• Proficiency in tools like Google Sheets, MS Excel, and CRM platforms.

• Ability to work under tight deadlines and manage multiple tasks effectively.