Field Service Engineer -

SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries.

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.

Job Title: Field Service Engineer (FSE)

Location: Ludhiana-Punjab, India.

Reporting to: Service Manager/ Field Service Team Leader

What will you be doing

• Provide onsite support services.
• Provide telephonic support and email support to customers.
• Replacing PCB in products.
• Remote troubleshooting of solar inverter and monitoring products.
• Work with the regional sales team for technical consultation.
• Participate in team meetings and collaboratively work with overseas colleagues to solve customer complaints.
• Manage the monitoring database of customer installations.
• Manage the configuration database of customer installations/sites for product performance reporting, replacements, or troubleshooting purposes.
• Work with customer support software.
• Generate reports for every site visit and lodge them in the CRM. Resolve cases lodged by customers in CRM.
• Coordinate with the logistics team to handle product movement.
• Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers.
• Maintain spare stock and inventory.