Sales Support Executive

The Sales Support Executive plays a vital role in supporting the sales team and ensuring the smooth functioning of the sales process. This position requires a proactive and detail-oriented individual who can handle administrative tasks, manage customer inquiries, and collaborate with various internal departments to ensure customer satisfaction. The Sales Support Executive acts as a liaison between the sales team, customers, and other departments to enhance efficiency and maximize sales opportunities.

Key Responsibilities:Customer Inquiry Management:Respond to customer inquiries and provide information regarding products, services, pricing, and delivery timelines.Address customer complaints, issues, and escalations promptly, ensuring a positive customer experience.Order Processing and Management:Assist the sales team in processing orders accurately and efficiently.Coordinate with logistics and supply chain teams to ensure timely delivery of orders.Track order status and provide updates to customers as necessary.

Sales Administration:Maintain and update sales records, including customer databases, sales reports, and other relevant documentation.Prepare sales-related documents such as sales contracts, quotations, and proposals.Sales Support and Coordination:Collaborate with the sales team to ensure smooth communication and coordination.Provide sales representatives with necessary support and information to help them achieve their targets.Product Knowledge:Develop a comprehensive understanding of the company's products and services to effectively address customer inquiries and provide accurate information.Sales Analysis:Assist in analyzing sales data and trends to identify potential areas for improvement and growth.Generate sales reports and presentations for management review.