Software Support Executive

Role & responsibilities

• Provide software Support and training to customers on calls
• Should be able to answer calls timely ensuring adherence to the process standards
• Attend incoming customer calls and take appropriate action to resolve users query
• Should be able to respond to the customer in an excellent professional manner.
• Must have the ability to effectively resolve software users query
• Build and promote strong and long-lasting relationship with clients
• Attend calls and provide software solution
• Follow up customer calls wherever is necessary
• Financial & Taxation Knowledge will be an added advantage

Preferred candidate profile

• Demonstrate commitment and passion for resolving customer issues
• Candidate should be Graduate with sound Computer knowledge.
• Good Communication skill.
• Knowledge of digital marketing / SEO will be an added advantage
• Candidates willing to work at Ahmedabad location only apply.
• Job Type: Full-time

Desired Skills and Requirements

• Experience : 0 to 5 years
• Any Graduate
• Having Taxation & Accounting knowledge is a plus.