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Product Support Engineer

0-2 years

Bangalore / Bengaluru

1 vacancy

Product Support Engineer

Capillary Technologies

posted 1mon ago

Job Description

Capillary Technologies India Pvt. Ltd. is looking for Product Support Engineer to join our dynamic team and embark on a rewarding career journey
  • This role ensures that customers have a positive experience with the product and that any technical issues are addressed promptly and effectively

Key Responsibilities:

  • Customer Support:Serve as the primary point of contact for customers seeking technical assistance or support related to the company's products
  • Communicate with customers through various channels, including email, phone, chat, and remote desktop tools
  • Technical Troubleshooting:Diagnose and resolve technical issues, including software, hardware, and network-related problems
  • Analyze and interpret customer issues to provide accurate and timely solutions
  • Knowledge Base:Maintain and update the company's knowledge base, FAQs, and support documentation to assist customers in finding self-help solutions
  • Create and document troubleshooting procedures for recurring issues
  • Product Training:Provide product training and guidance to customers to help them maximize the value of the product
  • Develop training materials and conduct webinars or tutorials as needed
  • Issue Escalation:Collaborate with cross-functional teams, including software developers and product managers, to escalate and resolve complex technical issues
  • Ensure timely and effective resolution of escalated cases
  • Quality Assurance:Participate in quality assurance and testing of new product releases or updates
  • Identify and report bugs and issues to the development team for further investigation and resolution
  • Feedback and Improvement:Collect and relay customer feedback to help improve the product's functionality, user experience, and reliability
  • Contribute to the development of product improvements based on customer insights
  • Reports and Documentation:Generate reports on customer support metrics, such as response times, issue resolution rates, and customer satisfaction
  • Maintain detailed records of customer interactions and technical solutions

Employment Type: Full Time, Permanent

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What people at Capillary Technologies are saying

Product Support Engineer salary at Capillary Technologies

reported by 2 employees
₹3.9 L/yr - ₹4.9 L/yr
31% less than the average Product Support Engineer Salary in India
View more details

What Capillary Technologies employees are saying about work life

based on 193 employees
81%
92%
63%
89%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Capillary Technologies Benefits

Free Food
Work From Home
Health Insurance
Cafeteria
Team Outings
Job Training +6 more
View more benefits

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Capillary Technologies Bangalore / Bengaluru Office Location

View all
Bengaluru Office
31/9, Krimson Square, 4th Floor Bengaluru
560068

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