Upload Button Icon Add office photos

Capillary Technologies

Compare button icon Compare button icon Compare
filter salaries All Filters

97 Capillary Technologies Jobs

Product Support Engineer

0-2 years

Bangalore / Bengaluru

1 vacancy

Product Support Engineer

Capillary Technologies

posted 1mon ago

Job Description

Capillary Technologies India Pvt. Ltd. is looking for Product Support Engineer to join our dynamic team and embark on a rewarding career journey
  • This role ensures that customers have a positive experience with the product and that any technical issues are addressed promptly and effectively

Key Responsibilities:

  • Customer Support:Serve as the primary point of contact for customers seeking technical assistance or support related to the company's products
  • Communicate with customers through various channels, including email, phone, chat, and remote desktop tools
  • Technical Troubleshooting:Diagnose and resolve technical issues, including software, hardware, and network-related problems
  • Analyze and interpret customer issues to provide accurate and timely solutions
  • Knowledge Base:Maintain and update the company's knowledge base, FAQs, and support documentation to assist customers in finding self-help solutions
  • Create and document troubleshooting procedures for recurring issues
  • Product Training:Provide product training and guidance to customers to help them maximize the value of the product
  • Develop training materials and conduct webinars or tutorials as needed
  • Issue Escalation:Collaborate with cross-functional teams, including software developers and product managers, to escalate and resolve complex technical issues
  • Ensure timely and effective resolution of escalated cases
  • Quality Assurance:Participate in quality assurance and testing of new product releases or updates
  • Identify and report bugs and issues to the development team for further investigation and resolution
  • Feedback and Improvement:Collect and relay customer feedback to help improve the product's functionality, user experience, and reliability
  • Contribute to the development of product improvements based on customer insights
  • Reports and Documentation:Generate reports on customer support metrics, such as response times, issue resolution rates, and customer satisfaction
  • Maintain detailed records of customer interactions and technical solutions

Employment Type: Full Time, Permanent

Read full job description

Prepare for Product Support Engineer roles with real interview advice

Top Capillary Technologies Product Support Engineer Interview Questions

Q1. What is my understanding of technical writing
Q2. You need to increase sales in Domino's Indonesia. What factors in data would you consider? Also explain your methodology in creating a CLM f ... read more
Q3. Round 3: How to compute requests per second in an application.
View all 10 questions

What people at Capillary Technologies are saying

Product Support Engineer salary at Capillary Technologies

reported by 2 employees
₹3.9 L/yr - ₹4.9 L/yr
31% less than the average Product Support Engineer Salary in India
View more details

What Capillary Technologies employees are saying about work life

based on 192 employees
81%
92%
63%
89%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Capillary Technologies Benefits

Free Food
Work From Home
Health Insurance
Cafeteria
Team Outings
Job Training +6 more
View more benefits

Compare Capillary Technologies with

Netcore Cloud Private Limited

4.2
Compare

MoEngage

4.0
Compare

CleverTap

3.6
Compare

Freshworks

3.5
Compare

Zoho

4.3
Compare

InMobi

3.5
Compare

Affle

3.1
Compare

WebEngage

4.0
Compare

Kaleyra

4.1
Compare

Financial Software & Systems

3.8
Compare

Ramco Systems

3.9
Compare

Duck Creek Technologies

4.4
Compare

IBS Software Services

3.6
Compare

BUSINESSNEXT

3.4
Compare

Entrata

4.2
Compare

Nucleus Software Exports

3.5
Compare

CSG International

3.9
Compare

Ascent HR Technologies Private Limited

3.7
Compare

CodeClouds

4.5
Compare

Volkswagen Group Technology Solution

3.9
Compare

Similar Jobs for you

Product Support Engineer at Capillary Technologies India Pvt. Ltd.

Bangalore / Bengaluru

0-1 Yrs

₹ 4-5 LPA

Product Support Engineer at Capillary Technologies India Pvt. Ltd.

Bangalore / Bengaluru

1-2 Yrs

₹ 4-5 LPA

Product Support Engineer at Anarock

Bangalore / Bengaluru

1-4 Yrs

₹ 6-10 LPA

Product Support Engineer at Capillary Technologies India Pvt. Ltd.

Bangalore / Bengaluru

2-7 Yrs

₹ 4-5 LPA

Product Support Engineer at Ohmium

Chikkaballapura

1-4 Yrs

₹ 6-9 LPA

Product Support at Ecozen Solutions

Pune

1-4 Yrs

₹ 4-8 LPA

Product Support at Envecon It Systems

Thane, Navi Mumbai + 1

2-4 Yrs

₹ 4-5 LPA

L2 Technical Support Engineer at Saasant Infotech

Coimbatore

2-5 Yrs

₹ 4.5-5.5 LPA

Product Support Engineer at Vembu Technologies Inc.

Chennai

1-2 Yrs

₹ 3-4 LPA

Support Engineer at Capillary Technologies India Pvt. Ltd.

Bangalore / Bengaluru

0-1 Yrs

₹ 4-5 LPA

Capillary Technologies Bangalore / Bengaluru Office Location

View all
Bengaluru Office
31/9, Krimson Square, 4th Floor Bengaluru
560068

Product Support Engineer

0-2 Yrs

Bangalore / Bengaluru

1mon ago·via naukri.com

Product Support engineer

0-1 Yrs

Bangalore / Bengaluru

1d ago·via naukri.com

Solution Architect

6-11 Yrs

Mysuru / Mysore

1d ago·via naukri.com

Data Analyst II

3-6 Yrs

Mysuru / Mysore

4d ago·via naukri.com

Tech Lead - Fullstack

6-10 Yrs

₹ 20 - 25L/yr

Mysuru / Mysore

4d ago·via naukri.com

Product Configuration Specialist-1

1-4 Yrs

Mysuru / Mysore

5d ago·via naukri.com

Full Stack SDE 1

1-2 Yrs

Mysuru / Mysore

5d ago·via naukri.com

Team lead-Contact Center

2-4 Yrs

Mysuru / Mysore

6d ago·via naukri.com

Sr.Customer Support Executive

0-3 Yrs

₹ 4 - 5L/yr

Mysuru / Mysore

6d ago·via naukri.com

Recently Viewed

INTERVIEWS

Temenos

No Interviews

SALARIES

Mallow Technologies

JOBS

Millennium Management

No Jobs

REVIEWS

Granite River Labs

No Reviews

JOBS

Granite River Labs

No Jobs

JOBS

Granite River Labs

No Jobs

SALARIES

Flexsin Technologies

JOBS

Granite River Labs

No Jobs

JOBS

Granite River Labs

No Jobs

SALARIES

Mallow Technologies

write
Share an Interview
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent