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18 WebEx Software Engineer Jobs

Software Engineer - SDWAN/Routing Escalations

4-10 years

Bangalore / Bengaluru

1 vacancy

Software Engineer - SDWAN/Routing Escalations

WebEx

posted 20d ago

Job Role Insights

Flexible timing

Job Description

Cisco is the worldwide leader in networking that transforms how people connect, communicate, and collaborate. Since 1984, Cisco has led in the innovation of IP-based networking technologies such as routing, switching, security, unified communications, video, and wireless. Our responsible business practices help ensure business sustainability and environmentally conscious operations and products.
Cisco is a $40 Billion dollar global leader in supplying groundbreaking, outstanding networking products driving todays Internet. The company is ranked as one of the worlds best employers and spends over $5 Billion dollars a year invested in R&D. Cisco is a phenomenal place to grow your career.
Who We Are
Cisco seeks hardworking Engineers to join the Enterprise Network SDWAN/Routing Escalations Team to support platforms that cover a $15B portfolio.
The ideal candidate will have (equivalent of) NOC and/or TAC Technical Support experience, Technical skills corresponding to CCNA/CCNP/CCIE level, outstanding customer skills and a very strong desire to learn and develop technically. Solid understanding in IP Routing is mandatory.
Who You ll Work With
In this role you will gain insight into the detailed functionality of Cisco products, with particular emphasis on Cisco Enterprise Routing portfolio (ASR1k, ISR4k, ENCS, CSR Cloud Services Router, CSP Cloud Services Platform, Viptela SDWAN) and SDWAN. You will be exposed to all EN Enterprise Routing services and technologies and will have a significant influence in driving improvements.
What You ll Do
    • Analyze, configure, and fix SDWAN networks with mixed Routing Platforms and protocols.
    • Effectively create and utilise lab setups to duplicate and solve problems, validate planned changes to software and hardware design.
    • Provide remote troubleshooting support to resolve issues
    • Follow-through on all Incident tickets assigned to you and their resolution
    • Engage DE Developers, DT Dev-Test, Marketing and TAC for assistance on complex issues support
    • Managing requirements and be the main point of contact for the customer.
    • Provide written and verbal updates to wider Cisco Support team and customer as needed.
    • Strictly adhere to processes related to tickets and update with relevant and correct notes.
    • On Call Rotation Weekend Priority support for P1s and support shift if required. Work location Bangalore.
    • Effectively work with multi-functional teams to resolve major customer issues.
    • Collaboration with team members, continuously learning, and results orientated approach.
    • Successful candidates will have solid technical skills and a data-driven approach to problem solving, coupled with good project management background to handle customer issues.
Who You Are
    • Master s degree in Computer Science, Computer/Software/Electrical Engineering, or a related major + 4 to 10 years related experience
    • You have a willingness to learn Routing Technology based on Cisco: ASR1k, ISR4k, ENCS, CSR Cloud Services Router, CSP Cloud Services Platform, Viptela SDWAN Software Defined Networks ,
    • knowledge
    • of (AWS/Azure), Scripting
    • Knowledge of IP technologies
    • Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction.
    • Excellent written and verbal communication, interpersonal and presentation skills.
    • Crisis management and leadership skills
    • Proven planning, prioritization, and organization skills
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!
Nearly every internet connection around the world touches Cisco. We re the Internet s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it s not what we make but what we make happen which marks us out. We re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most complicated of times. We re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.
So, you have colorful hair? Don t care. Tattoos? Show off your ink. Like polka dots? That s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employment Type: Full Time, Permanent

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What Software Engineer at WebEx are saying

4.4
 Rating based on 2 Software Engineer reviews

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Software Engineer salary at WebEx

reported by 20 employees
₹11.7 L/yr - ₹32.5 L/yr
120% more than the average Software Engineer Salary in India
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What WebEx employees are saying about work life

based on 22 employees
75%
59%
73%
67%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

WebEx Benefits

Job Training
Team Outings
Education Assistance
Soft Skill Training
Health Insurance
Child care +6 more
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