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2 Adobe Software Development Engineer 3 Jobs
Software Development Engineer 3
5-6 years
₹ 44.35 - 55L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Noida
1 vacancy
Software Development Engineer 3
Adobe
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Your role in our Customer engineering is crucial. As a Customer Engineer, youll be the first point of contact for customers. You will dive into their tech issues and resolve their queries and tickets. In short, youll be the problem-solving professional and product expert. You will also work closely with Customer Support, engineering & PM team for resolution of critical issues
Qualification :
- At least 5-6 year of customer support experience (experience in product/application/tech support preferred)
- Bachelors degree in Information Technology, Computer Science, or related fields preferred
- Experience with ticketing platforms and similar tools like JIRA
- Proficiency in at least one programming language preferably Java
Key Responsibilities:
- Provide technical support to customers, triage the critical issues & assign the issues to relevant engineering teams
- Troubleshoot and resolve the queries/problems customers have with our products or services.
- Collaborate with cross-functional teams, including Product, Engineering, Sales, and Customer Success, to address customer concerns and escalate critical issues.
- Share customer feedback with the product team to make our products better.
- Keep customers updated about their issues and resolution status.
- Lead live troubleshooting sessions with customers for faster resolution.
- Ensure SLAs are honored and KPIs are met.
- Proactively identify and report cases that require escalation.
- Help improve documentation for internal and external use, including Help Center articles, FAQs, and troubleshooting guides
- Continuously capture and share customer feedback to identify trends, patterns, and areas for improvement.
Employment Type: Full Time, Permanent
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People are getting interviews at Adobe through
People are getting interviews through
(based on 109 Adobe interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
31%
15%
14%
11%
3%
1%
25% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What Software Development Engineer 3 at Adobe are saying
Software Development Engineer 3 salary at Adobe
reported by
23
employees
with 4-10
years exp.
₹25
L/yr - ₹56.8
L/yr
19%
more
than the average Software Development Engineer 3 Salary in India
View more details
What Adobe employees are saying about work life
based on 997 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Adobe Benefits
Submitted by Company
Physical wellbeing Wellbeing reimbursement program Support in times of need Financial wellbeing Mental health care Emotional wellbeing
Submitted by Employees
View more benefits 
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Adobe Noida Office Locations
Noida Office
Adobe Systems (India) Pvt Ltd, A-05, Sector 132, Express Way
Noida
Uttar Pradesh 201304
Uttar Pradesh 201304
Noida Office
Adobe Systems India Pvt. Ltd, Vindhyachal Marg, Sector 25A
Noida
Uttar Pradesh 201301
Uttar Pradesh 201301
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