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174 Adobe Jobs
Technical Support Engineer
0-5 years
₹ 4.22 - 9.05L/yr (AmbitionBox estimate)
Remote
1 vacancy
Technical Support Engineer
Adobe
posted 7hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Excellent communication skills (both verbal and written) with a proven ability to type at least 50 WPM.
- Strong customer service skills with the patience and ability to handle challenging customer interactions.
- Proven experience in troubleshooting software on Windows and/or Mac operating systems.
- Experience working in a collaborative team environment, managing a diverse workload flawlessly.
- Training skills to help develop and support team members.
- A full-time graduate degree.
- Cultural awareness and conversational English skills to support global customers.
- Proficient knowledge of Windows, Mac OS, and general desktop support issues and configurations.
- Troubleshooting skills using diagnostic tools like Msconfig, Task Manager, Event Viewer. Understanding networking technologies and basic internet connectivity.
- General cultural awareness to effectively support customers from different regions.
- Ability to apply professional concepts and company policies to resolve a variety of issues.
- Capability to derive business intelligence from customer dashboards and product utilization metrics, enabling targeted client communications.
- General knowledge of Adobe Digital Media Experience (DME) products, with advanced knowledge of at least one product being a plus.
- Deliver first-time resolution by handling customer requests and resolving technical and non-technical issues effectively during the first contact for assigned products via voice and chat channels.
- Address technical support issues for Adobe Digital Imaging products, including Photoshop, Lightroom, Bridge, Camera Raw, Dimension, and Substance 3D.
- Provide a world-class standard of online support for global customers.
- Effectively communicate product value to customers and support conversions to drive adoption and revenue growth.
- Accurately detail all customer interactions in a case tracking database.
- Communicate clearly and professionally with customers, both verbally and in writing.
- Follow up on interactions promptly and demonstrate ownership in resolving issues in a timely manner.
- Assess customer sentiment during communication and advance issues appropriately, involving a supervisor if necessary.
- Understand and follow procedures for handling blocking issues.
- Grasp the business impact of issues and report top call generators, severe issues, emerging trends, feature requests, and common how-to questions.
- Forward unresolved issues to the next level of support for further resolution.
- Understand and support the resolution of top issues detailed by Support Product Managers.
Employment Type: Full Time, Permanent
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What people at Adobe are saying
Rating based on 8 Technical Support Engineer
reviews
Anonymous · Customer Success, Service & Operations
in New Delhi
Initially when I joined the management was good but once the management got changed they just made worst for employees
Worst.. managers are worst and they are not supportive.
- Salary - Bad
Technical Support Engineer salary at Adobe
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Adobe Benefits
Physical wellbeing Wellbeing reimbursement program Support in times of need Financial wellbeing Mental health care Emotional wellbeing 
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