Business Development Senior Executive | 5 - 10 Years | Chennai

Roles and Responsibilities:

• Make outbound calls to potential customers or existing clients using a provided contact list or database.
• Introduce and explain the company and its services to prospects with the aim of generating interest and securing meetings.
• Identify and qualify sales leads through effective questioning and active listening.
• Maintain accurate and detailed records of customer interactions, including inquiries, feedback, or complaints, in a CRM and other systems.
• Follow predefined scripts or guidelines to ensure consistent and professional communication.
• Handle customer objections or concerns and provide appropriate solutions or information.
• Achieve individual targets for calls made or meetings scheduled.
• Build and maintain positive relationships with customers to ensure repeat business and customer loyalty.
• Collaborate with sales or marketing teams to coordinate follow-up activities and provide feedback on customer responses.
• Stay up-to-date with product knowledge, industry trends, and competitor offerings to effectively address customer queries and differentiate the company's offerings.
• Conduct surveys or gather customer feedback to assess customer satisfaction levels and identify areas for improvement.
• Adhere to company policies, procedures, and ethical standards during all customer interactions.
• Draft and send emails to all prospective clients which also includes designing email templates with compelling content and manage mailing lists.