ZOHO Functional Consultant

• Work closely with business stakeholders to gather requirements and translate them into functional specifications.
  
• Configure and implement various Zoho applications, including CRM, Zoho Projects, Zoho Desk , and others based on business needs.
  
• Analyze existing business processes and identify optimization opportunities using the Zoho ecosystem.
  
• Facilitate integration of Zoho applications with external systems through APIs and third-party tools.
• Develop custom workflows, blueprints, and automation within Zoho to enhance operational efficiency.
• Conduct training sessions for end-users and provide ongoing post-implementation support .
• Monitor and ensure data integrity, system performance , and reliability.
• Collaborate with the technical team to resolve issues and enhance system functionality.
• Create process flow diagrams, SOPs, and user guides for smooth handovers.

Requirements

• Deep functional understanding of Zoho, including Zoho CRM, Zoho Projects, Zoho Desk, Zoho One etc.
• Efficient implementation, customization, and administration of Zoho and related apps.
• Complete knowledge of system configuration and setup.
• Expertise in workflows, automation, blueprints, and reporting within Zoho.