Solution Engineer

Job brief

Presales Engineer work with Sales team to sell Soffit services (SOC, NOC, IMS, IT infra-Project) to the Clients.

The pre-sales engineer must be well-versed in the companys portfolio of services and keep up with new

technologies entering the market. Help sales team & customers to determine the best technology solutions to

meet their business needs. the pre-sales engineer will capture customer requirements, prepare, and present

the service Presentation, conducting Demos, selecting the right solutions, and preparing proposal. Presales

Engineer must prepare and maintain the SOC, IMS, NOC & Projects Product datasheets, Brochure, Customer

Presentations, Pricelist, Proposal templates by coordinating with the Service Delivery managers & sales team.

Presales engineers must maintain and update the data on the CRM and present the weekly status to the

stakeholders.

Requirements

1+ years of experience in a Presales role.

Experience on IT Infrastructure requirement gathering, sizing for customers.

Experience interfacing with both clients and partners.

Have experience on SOC, Managed services, Network Operating Centre, IT Infrastructure

Management and Projects

Have experience on following Technology areas Log collector and SIEM tools, SOC operations, NOC

tools like Op manager, NOC operations, Switching, Routing, Firewall (Cisco, FortiGate, Palo Alto,

Check Point) SDWAN technologies (Cisco Viptela, FortiGate), Computing and Storage, Cloud Services

AWS, Azure. DLP )Symantec, Forcepoint), Accronic Backup Tool, NAC (Cisco ISE, HP Clear Pass),

Office 365.

Very good communication skills (concise writing and orally convincing).

Very good interpersonal relation skills at all levels of the organization.

Ability to work in a complex international environment.

Eager to learn and continuously develop personal and technical capabilities.

Good to have industry certifications on any ITIL, CCNA, MSCE, etc.

Responsibilities

Collecting customer requirements, select the right products or services for their needs.

Conduct customer presentations and demos to customers & Partners.

Prepare the Proposal and share to sales team and clarify the technical queries.

Prepare and maintain the product data sheets, Brochures, Customer presentations, Pricelists,

Proposal templates.

Adhere the company security practices and polices

Reporting To: Presales Head Commencement Date: 02 Dec 2023

Key Result Areas Key Performance Indicators Accountability & Reporting Method

1 Customer Management Preparing and sharing proposal to clients / Partners. Make all requirements are handling in line with SLA. Ensure quality in services provided. SLA compliance report Partner / Sales Team / Client feedback

2 Maintain documents Prepare and maintain product data sheets, Brochures, Customer presentations, Pricelists, Proposal templates. Update all stages activities on CRM. Maintaining the documents are per the company security policy and practices. Update process and procedure documents. Having up to date operational records

3 Compliance & Process adherence Follow Soffit defined security policies and procedures. Follow HR policies and processes. Follow proper attendance and leave reporting processes. Compliance to company policies Compliance to information Security policies

4 Customer satisfaction Professional Ethics Adhere to timelines and punctuality. Workplace behaviour Customer feedback. Team and peer feedback

Competencies Required:

Qualification:

4+ years of

experience in roles.

Knowledge in SOC,

NOC, IMS, SIEM

platforms, Log

collectors, NOC

platforms, Switching,

Routing, Firewall,

Servers, Storage, N+, Competence: Confidentiality Work Ethics Skills: Smiler experience Presales of IT infrastructure Presales NOC,SOC Projects, Managed Services. Exceptional organizing and time-management skills Very good communication abilities Awareness on SIEM platform, NOC platform, Log collector platforms, Switching, Routing, Firewall (Cisco, Personality Traits: Committed & Professional. Courteous Team Player Written and Communication skill

A+ Certification, ITIL, CCNA (Optional) FortiGate, Palo Alto, Check Point) SDWAN technologies (Cisco Viptela, FortiGate), Computing and Storage, Cloud Services AWS, Azure. DLP) Symantec, Forcepoint), Accronic Backup Tool, NAC (Cisco ISE, HP Clear Pass), Office 365.