Guest Relation Executive

Position Title: Guest Relation Executive
Reports To: Site Manager / Unit Manager
Location: ___________________________

Role Description:
Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client by Sodexo
Key Responsibilities
Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper.
- Meet and greet the guest/ client and direct them to their desired location within the premises
-Collect all closed work orders to close the calls
- Restocking the toiletries in the restrooms
- Monitoring the housekeeping staff activity
- Coordination for guest entry with appropriate gate pass
- Preparing menu plan for the Sodexo blue collar staff which is served in the pantry within the supervision of Facility Manager
- Produce reports based on the data collected, through produced work orders, for Sodexho and the Client
- Receive and answer all incoming calls/mails/papers reporting complaints or work requests and resolve them within the turnaround time
- Log in the call through the software, which in term generates work orders
Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes

- Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations

- Maintain the confidentiality and security of all data and information relating to the facility

- Maintain professional appearance at all times

Qualification :

- Graduate

- Minimum 2 years experience in any facility management company or in a hospitality industry.

- Excellent knowledge of Word and Excel

- Excellent customer service skills

- Excellent communication skills

- Ability to deal with various types of people

- Effective time management skills

- Ability to work under pressure