Operations Manager (Food Services)

"Sodexo promotes an inclusive and diverse workplace and encourages applications from individuals of all backgrounds."

About the Role

Responsible for managing all existing operational contracts, contract retention, contract growth and development within assigned territory and strengthening the portfolio, reputation, and image of Sodexo.

Role & responsibilities

• Ensure the profitable delivery of operations, and control of costs & overheads through the achievement of business targets for GOP.
• Responsible for the delivery and expansion of business and margin in all operations ensuring full compliance with contractual obligations and Sodexo policies and procedures.
• Support new business development through promotion and costing of products & services and response to tenders & proposals which deliver new business in Sodexo's Integrated Facilities Management activities.
• Responsible for establishing and maintaining multi-level and business unit relationships with clients ensuring a full understanding of the hierarchy and strategic vision of the client.
• Ensure a comprehensive understanding of and meet all customer expectations under each of the relevant client agreements. Prepare timely and accurate financial and qualitative reports; Report on the same to the Regional Head on a monthly basis and as and when required.
• Be proactive in the recovery of overdue, if any, owing from internal and external clients and maintain a close relationship with the Sodexo Finance team to ensure all suppliers and contractor payments are managed effectively.
• Manage, mentor, and maintain a strong working relationship with the Business Development & Operational Teams, and offer assistance wherever and whenever required.
• Liase with the team to ensure alignment with the business goals and vision of Sodexo.
• Ensure quality of work by adhering to Sodexo service standards
• Drive the Monthly MOM with the client and action plan for closure
• Audit the 1) QHSE Score and action plan, 2) Golden rule tracker, 3) Invoices, 4) CSM, 5) BPR and 6) Resource Planning toll.

Preferred candidate profile

- Graduate in Hotel Management / Food & Beverages

- 12 years + experience

- Leadership and team-building skills

- Excellent time management skills

- Good Excel and power point skills

- Experience in facility operations, collections, P&L etc.

Why SODEXO:

• Healthy Work-Life Balance
• Leadership Development
• Global Career Opportunities
• Cross-Functional Collaboration
• Inclusive Culture
• Competitive Compensation
• Comprehensive Health & Wellness Benefits