Head - Food & Beverage & Lounges (Immediate Joiner Preferred)

JOB DESCRIPTION

Position TitleLead-F&B & Lounges
CompanyMumbai International Airport LimitedDivision / DepartmentNon-Aero CommercialLocationMumbaiDate23-Sep-2023

1. JOB PURPOSE

(Briefly describe the general purpose of the position or its significance from the organization’s point of view and how it contributes to the overall mission/objective of the organization).


Responsible for Managing and ensuring Retail & Lounges Business. Responsible for ensuring achievement of Budgeted Sales & Revenues for Non - Aero Revenues (F&B & Lounges). Opening of new outlets (vacant spaces + renewals) as per the Area Operating Plan. Accurately forecast and implement innovations as market trends. Effectively manage the team to deliver KPIs.

1. ORGANISATIONAL CHART

(Please complete the organization chart below using only the generic (e.g. VP) and descriptive (e.g. Finance) job titles).



Comments:

• Reports to the Commercial Head of the asset

1. PRINCIPAL ACCOUNTABILITIES

(List the responsibilities/duties associated with the job and the major activities associated with each responsibility. For each responsibility/duty listed, give the factors on which an individual’s performance is judged).

AccountabilitiesMajor ActivitiesKey Result AreasBusiness Financials

1. Sales
2. Revenue
3. Business Development of Vacant Locations/Outlets as per plan. Adhere timelines.
4. Debtors
5. Sales: 1017 cr
6. Revenue: 351 cr
7. 100%

Less than 6 cr (6 days)Commercial ObjectivesProjects:

1. T1 Forecourt completion
2. T2 integrated security check
3. Celebrity Lounge@T2
4. Ensure 60% of outlets are on revenue share for F&B and 100% of Lounges
5. Q2
6. Q4
7. Q4
   As per AOP

Customer

1. Develop and Execute Non-Aero strategy basis consumer need states.
2. Through Regular Consumer Insights Program
3. Develop product/category uniqueness and build premiumization basis consumer target segments.
4. Personal meeting with top 100% brands and concessionaires
5. Complete EPOS Implementation with accuracy
6. NA
7. Q2
8. As per AOP
9. Every 6 months Q2

Organizational Design, Capacity & Capability, Compliance

1. Succession Planning
2. AAI/OMDA compliance
3. Concessionaire Satisfaction
4. Training and people development - ACE Program roll out
5. Q4 FY22-23
6. Every month
7. 75% and above
8. Q1 Onwards, FY 23

Concessionaire engagement

1. Concessionaire Joint Business planning exercise (F&B, Lounges and Flight Catering)
2. Deploy Marketing Calendar as per major events to improve pax engagement and increase ATV and penetration.
3. Sales incentive programs
4. Innovation and Customer delight: Airport Exclusive brands and concepts
5. Q1 onwards, FY 23
6. 100%
7. Q1 onwards, FY 23
8. 6 concepts

1. MAJOR CHALLENGES

(Describe the major challenges you face on an on-going basis in carrying out your job).

• AAI and Statutory Compliances
• Concessionaire & Stakeholder Coordination
• Dependency on supporting functions (for ex: Terminal Operations, finance etc.,)
• Lack of SOP/clear guidelines

1. KEY DECISIONS

(Describe 1 or 2 typical decisions you have to make, in the course of your job).

Decisions to be taken by the job holder.
Decisions for which the job holder is solely held accountable and responsible.

• Monetization of vacant spaces
• Expected commercial construct
• Shortlisting of preferred partners/brands
• Strategic decisions on sales and revenue for partner brands

Decisions taken jointly with the peer group.
(Decisions which you take in consultation with your peers and are held responsible and accountable for them as a group)

• Allocation of areas/spaces for monetization
• Adherence to safety norms
• Joint business planning with concessionaires (JV)
• Implementation of clauses of agreement/s

Decisions escalated to seniors and to be taken along with them.
(Decisions in which you give your inputs to higher authority to help them take the final decision).

• Final approval to select concepts/ brands
• Alignment of AOP numbers

1. DIMENSIONS

(List the significant numerical data which will reflect the scope and scale of activities concerning this job).

Financial Dimensions
(These should be quantifiable numerical amounts like annual budgets, project costs, annual revenue, purchase value etc.)

• Sales: 1016 cr
• Rev: 336 cr

Other Dimensions
(Indication of some of the significant volumes associated with the job like number in team, staff handled, etc.)

• 75+ brands over 160 outlets
• On an average fit-out of 50+ outlets YOY

1. SKILLS AND KNOWLEDGE

(State the minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent).

Educational Qualifications
B Graduate/ MBA (preferred from Top B school)


Functional Skills

• Business Development and operations of Non-Aero Related Business
• Profitability Models
• Value creation while leveraging networks.
• Customer Centricity
• Risk - Reward Management
• Ownership & Accountability
• Conflict Management
• Concessionaire Management
• Financial modelling
• Global Best in - class practices
• Market Trends
• Financial & Commercial Savvy
• Strategic Problem Solving
• Presentation, Communication Skills & Public Relations
• Strategy & Governance
• Team Building & Relationship Building Skills
• Visionary Outlook
• Business Acumen
• Focus on Sustainability
• Employee Development

Personal Characteristics and Behaviors

• Leadership Skills
• Resilience
• Teamwork & Collaboration
• Hospitality
• Seizing Opportunity
• Effective execution & Operational excellence
• Learning agility
• Unlocking technology potential
• Building an agile organization
• Driving a high-performance culture

Relevant and total years of Experience
15 to 20 years with hands on experience in Non-Aero Business or in Retail/ Hospitality Business with large conglomerate

Technical / Functional Skills Required:

• Proficient in MS Office
• Strong in numbers