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13 Socialee Jobs
Client Service Executive
Socialee
posted 5hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Role
We are looking for Client Service Managers, who will help ensure clients receive exceptional service while the businesss sales goals are supported. They should work directly with clients as well as overseeing a team of Client Service Representatives and also to develop and implement client service strategies that will increase sales while providing a positive experience for all clients.
Responsibility:
Interact with clients and build relationships with them while ensuring their needs are being met.
Become a bridge between client s stakeholders and agency s stakeholders.
Write a detailed brand brief and campaign brief for smooth execution.
Develop and oversee the implementation of client service protocols.
Resolve complex client problems or disputes in a professional manner.
Coach and support team members to help them meet client s goals.
Keep records and documentation of client interactions.
Create monthly and quarterly reports to determine whether key performance indicators are being met and where there is room for improvement.
Requirements:
1-3 years prior experience in client facing roles.
Excellent communication skills and the ability to anticipate the needs of clients.
Must demonstrate strong analytical thinking skills and having Experience in Performance Marketing.
Should possess strong problem solving skills and the ability to make sound judgement calls.
Superior organizational and time management skills.
Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience.
Ability to speak a second language is an asset.
Employment Type: Full Time, Permanent
Read full job description What people at Socialee are saying
Client Servicing Executive salary at Socialee
reported by
2
employees
with 1-2
years exp.
₹3.5
L/yr - ₹4.5
L/yr
21%
more
than the average Client Servicing Executive Salary in India
View more details
What Socialee employees are saying about work life
based on 6 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Socialee Benefits
Team Outings 
Work From Home 
Education Assistance 
Soft Skill Training 
Job Training 
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