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129 Snow Planet Jobs

Technical Curriculum Developer

2-5 years

Bangalore / Bengaluru

1 vacancy

Technical Curriculum Developer

Snow Planet

posted 1d ago

Job Description

What you get to do in this role:

  • Determine how best to educate our customers, partners, and employees in the use of the ServiceNow platform in a way that aligns with the product roadmap, customer needs, and compliance with best practices.
  • Conduct interviews/learning needs assessments to identify knowledge and skills gaps, and relevant training requirements.
  • Establish relationships with key stakeholders and subject matter experts to develop course specifications, gather course content, and develop materials.
  • Execute on end-to-end planning, design, and development of engaging learning activities and compelling technical course content across multiple products and at a variety of expertise levels and roles that enhances retention and transfer of learning for delivery via instructor-led, virtual, eLearning, job aids and recorded formats.
  • Incorporate technology and adult learning theory to increase offerings of training solutions (audio, video, interactions, simulations, role plays, games, etc).
  • Review feedback and refine course materials based on feedback to support instructor and learner needs.
  • Develop and manage delta updates to courseware and marketing documentation to ensure up-to-date knowledge throughout each release of the ServiceNow platform.
  • Provide train-the-trainer sessions for internal subject matter experts (SMEs).
  • Contribute to certification exam materials, including scenarios, multiple-choice, and other item formats for use in testing ServiceNow platform knowledge.
  • Manage instructional design projects from inception to completion, providing leadership, project coordination, and cross-functional collaboration with work teams throughout ServiceNow.
  • Travel up to 20% (worldwide) per year.

To be successful in this role you have:

  • 2-5 years hands-on experience with the ServiceNow platform.
  • 2-5 years eLearning/Instructional Design experience for Information Technology (IT) or Software Development top

Employment Type: Full Time, Permanent

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Snow Planet Benefits

Child care
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Work From Home
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