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Technical Support Engineer
SMS Media
posted 6d ago
Job Description
- Responding to technical support tickets .
- Contacting clients to find out the nature of the technical or IT issue .
- Linking to clients' computers via remote access .
- Traveling to clients' office or server location .
- Installing new hardware, software, and networking systems .
- Diagnosing and troubleshooting hardware, networking, and software issues .
- Proposing simple and effective solutions .
- Providing basic software training .
- Maintaining good client relations .
- Completing job reports .
Employment Type: Full Time, Permanent
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