Application Technical Support Practitioner - Incident Management (9-11 yrs)

Job Title : Application Tech Support Practitioner Incident Management.

Location : Indore, Madhya Pradesh.

Contract Duration : 6+ Months.

Experience : 8+ Years Required.

Summary :

As an Application Tech Support Practitioner specializing in Incident Management, you will serve as the primary interface between clients and systems/applications, ensuring efficient and effective issue resolution.

This role emphasizes exceptional communication skills and deep product knowledge to accurately identify client issues and design resolutions, ensuring uninterrupted system performance.

Roles & Responsibilities :

- Serve as the interface between clients and systems/applications, providing timely and efficient support.

- Accurately define client issues, interpret them effectively, and design solutions based on extensive product knowledge.

- Ensure high-quality service delivery and maintain world-class system performance.

- Collaborate with cross-functional teams, utilizing expertise in incident management and Service Integration and Management (SIAM) for seamless service.

- Stay current with advancements in infrastructure service management and cloud technologies, adopting innovative approaches for sustained competitive advantage.

Must-Have Skills :

Professional & Technical Skills :

- Incident Management Expertise : Strong command of incident management processes, procedures, and best practices.

Good-to-Have Skills :

- Service Integration and Management (SIAM) : Knowledge of SIAM practices for integrated service management.

- Infrastructure Service Management : Experience with infrastructure service management for enhanced support.

Additional Requirements :

- Strong understanding of cloud technologies and infrastructure management.

- Collaborative experience with cross-functional teams for seamless service delivery.

- Exceptional communication skills to accurately define issues and design effective resolutions.

Additional Information :

- Experience : Minimum of 7.

- 5 years in Incident Management.

- Educational Background : Degree in Computer Science, Information Technology, or a related field with a proven track record in impactful solution delivery.

About Us :

- This position is being recruited by Smartwork IT Services, a leading recruitment and product-based company specializing in innovative staffing solutions and developing cutting-edge products.

- We are committed to empowering organizations with exceptional value through our comprehensive solutions and top-tier talent.

- Currently, we are hiring for a client who requires an experienced Incident Management professional to enhance their support and service operations.