Deputy Manager - Digital Operations

A University degree Business Administration, Finance, Commerce or related fields with good to have certifications in Fraud management and customer Service
10+ years of experience in contact center operations, with at least 4 years in a managerial role, preferably in the US banking sector.
Strong understanding of technology and setup requirements
Flexible to work during weekends and take off during week days
Strong understanding of consumer banking products, services, and fraud prevention strategies.
Excellent analytical and problem solving skills, with a strong focus on data driven decision making.
Proficient in contact center management software and performance metrics analysis.
Good knowledge of MS Office: PowerPoint, Excel data analysis, Word
Excellent analytical, problem solving, and organizational skills, with a meticulous attention to detail.
Team spirit, solution oriented and can do attitude combined with diplomatic flair