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10 SLA Management Jobs in Ahmedabad

Incident Coordinator - L2

3-5 years

Ahmedabad

1 vacancy

Incident Coordinator - L2

Wipro

posted 14d ago

Job Description

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

About The Role :



Do

  • Ensure the Incident resolution within the Response and Resolution SLAs
  • Support the Incident Management Lead as needed and prepare the SLA Reports for Incidents
  • Track the Backlog, pending, re-opened incidents and work for their closure asap.
  • Coordinate with the Event monitoring teams and ensure creation of the alert-based incident creation
  • Collaborate with the key stakeholders (SD Team, Customers, End users, Technical resolution team, Vendors, and CIS Delivery management team) during the incident resolution and Incident escalations and Ensure communication update is done on-time






  • KEY SKILLS AND COMPETENCIES
  • Shall have Knowledge of the ITSM Tool; Remedy or ServiceNow or HPSM
  • Shall have 3-5 years of experience in a similar role
  • A minimum overall 5 year IT service experience
  • Should have ITIL V3 Foundation certification
  • Good analytical, communication, presentation and reporting skills






  • Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

  • Employment Type: Full Time, Permanent

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    What people at Wipro are saying

    4.7
     Rating based on 5 Incident Coordinator reviews

    Likes

    The environment is good but client location is a big challenge.

    • Salary - Good
    • +4 more
    Dislikes

    The colluge around you do buttering and due to this senior management gets confused.

    Read 5 Incident Coordinator reviews

    Incident Coordinator salary at Wipro

    reported by 26 employees with 1-7 years exp.
    Lock Unlock
    ₹2.5 L/yr - ₹5.2 L/yr
    16% less than the average Incident Coordinator Salary in India
    View more details

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