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COLLECTION OFFICER
SL Finance
posted 6hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
L T Finance LTD is looking for COLLECTION OFFICER to join our dynamic team and embark on a rewarding career journey.
- A Collection Officer is responsible for managing and overseeing the collection of outstanding debts or overdue payments from customers or clients
- This role involves developing collection strategies, contacting debtors, negotiating payment arrangements, and maintaining accurate records
- Key Responsibilities:Debt Collection: Contact customers or clients with overdue payments to negotiate and collect outstanding debts in a professional and respectful manner
- Payment Arrangements: Work with debtors to establish repayment plans, settlements, or alternative payment solutions that align with their financial circumstances
- Account Review: Review and analyze debtor accounts to assess their financial status, payment history, and creditworthiness
- Communication: Maintain regular communication with debtors through phone calls, emails, or letters to encourage timely payments and resolve payment disputes
- Documentation: Maintain detailed records of all collection activities, payment arrangements, and debtor interactions
- Compliance: Ensure collection practices comply with relevant laws, regulations, and company policies, including fair debt collection practices
- Reporting: Prepare and submit regular reports on collection activities, outstanding debts, and recovery rates
- Escalation: Escalate accounts to legal or higher management when necessary, following established protocols
- Customer Service: Provide excellent customer service to debtors by addressing inquiries, concerns, and providing information about payment options
- Reconciliation: Reconcile payments received with outstanding balances, updating records accordingly
Employment Type: Full Time, Permanent
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Flexible timing
Alternate Saturday off
No travel
SL Finance Benefits
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