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SkyGoal Tech

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11 SkyGoal Tech Jobs

Telecaller

Skygoaltech

0-1 years

Hyderabad / Secunderabad

1 vacancy

Telecaller

SkyGoal Tech

posted 6d ago

Job Role Insights

Key skills for the job

Software Configuration Management Customer Service CRM Customer Experience Management Outbound Calling Customer Satisfaction

+ 3 more

Job Description

We are looking for a skilled and proactive Telecaller to join our team. Theideal candidate will excel in customer service, communication, and systemmanagement while consistently meeting weekly and monthly targets. The roleinvolves engaging with potential customers, maintaining records, and ensuring seamlesscustomer experience.

Requirements

Roles and Responsibilities:

Make outbound calls to potential customers, introducing the companys products or services.
Deliver exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
Monitor and manage customer interactions systematically, keeping accurate and updated records.
Follow up with leads and maintain strong relationships to foster long-term business opportunities.
Achieve and exceed assigned weekly and monthly targets for customer engagement and lead conversion.
Provide regular reports on lead status, follow-ups, and conversion rates to management.
Stay informed about the companyofferings and market trends to effectively pitch to customers.
Must-Have Skills:
- Strong communication skills in English and Hindi .
- Excellent customer service abilities with a focus on relationship building.
- Proficiency in system monitoring and handling CRM tools or similar platforms.
- Strong organizational skills to track and manage customer interactions effectively.
- Goal-oriented mindset with the ability to consistently meet and exceed targets.