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14 Sky Systems Jobs
IT Desktop Support Engineer
Sky Systems
posted 5d ago
Job Role Insights
Key skills for the job
Job Description
- Desktop L2 JD: Five to six (5-6) years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements
- L2 Level experience in installing, technical troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications
- Basic knowledge of enterprise LAN and WAN setups and concepts
- Ability to perform smart hand activity under instruction based activities at sites
- Ability to lift / move computer equipment weighing up to 50Lbs
- Experience on MAC (Apple) System is mandatory
- Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred)
- Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP
- Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under Smart Hands capability
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end user network cabling
- Experienced in repeat call analysis and developing preventive actions Experienced in Problem management Excellent written and oral communications skills with clients and management as well as people skills
- Ability to work with deadlines and complete tasks on-time
- Takes proactive ownership and works with sense of urgency Preferably with an Associates Degree in Electronics and CompTIA A+ Certification
- Experience of ticketing tools (ServiceNow / Remedy etc), Non-Technical Good Customer management skill, Good in oral and written communication Able to interact and work with customer at different levels
- Self- Driven and result oriented
- Really passionate about the wor
Employment Type: Full Time, Permanent
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