Desktop Support Engineer

• A Desktop Support Engineer is responsible for providing technical support to end-users within an organization. • The role typically involves working on issues related to hardware, software, and networking, and troubleshooting problems that end-users encounter on their desktop or laptop computers. • Install, configure, and troubleshoot software and hardware applications, including operating systems, printers, and scanners. • Set up and maintain user accounts, permissions, and security settings. • Respond to end-user requests for technical assistance via phone, email, or in-person. • Diagnose and resolve technical hardware and software issues, including desktop/laptop hardware failures, software compatibility issues, and network connectivity problems.