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32 SKF Jobs
Customer Service Representative
7-9 years
Bangalore / Bengaluru
1 vacancy
Customer Service Representative
SKF
posted 12hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
To ensure deployment of customer order handling (COH) processes and be the front-end contact for customer requirement delivery for achieving customer satisfaction.
Job Responsibilities
- Tracking all registered orders and updating the customer about the status. Provide COH support
- Ensure efficient and accurate handling of customer orders/queries/schedules based on the contract entered in the system
- Monitor the progress and complete execution of an order
- Follow-up with planning, engineering, production & logistics and ensure on-time delivery of orders of the assigned region. Report deviation of delivery to customer
- Necessitate improvement actions to reduce administrative errors in conjunction with the responsible departments
- Track the payment collection of the assigned region.
- Order review as per contract in the system and customer claims settlement as per justification received
- Acknowledge orders received through order acknowledgements, queries, order status reports
- Handle quotations and provide support to sales
- Follow-up with various agencies such as finished product stores, transport department transporters, etc for on time deliveries
- Create and update new customer master
- To handle customer complaints and collect customer voice.
- Provide Value Added Service solution according to customer s specific requirements, deep dive the root cause to provide better solution which may exceed customer s expectation.
- Accountable for their own customer and distributor portfolio
- Improve customer experience using various digital, automated and innovative solutions.
Key Interfaces
- Customers / Distributors
- Controlling
- Application Engineering
- Factory Supply chain organization
- SKF Logistics Services
- Central Finance
- Area Sales Managers
- Direct Sales Head
- Business Unit Head
KPIs
- TAT - Response to customer.
- Order management - on time delivery.
- Customer Complaint Handling
- Meet business targets and nos
- Deployment of tools & Processes
Competencies
- Experience in handling key & critical customers accounts and business units (end to end)
- Knowledge of commercials, processes, supply chain, import, exports, forecasting, MIS etc.
- Stakeholders Management & Collaborative approach
- Problem Solving
Education & Experience
- Minimum 7-9 years of strong experience in any of the areas of Customer Service, Sales or Supply chain
- Candidates must preferably have Bachelor s Degree.
- A strong process orientation with prior experience in process improvement projects and initiatives
- High level of proficiency with existing systems and processes. Know-how of SAP.
- Excellent verbal and written communication skills, networking and influencing skills with internal and external stakeholders.
Employment Type: Full Time, Permanent
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What people at SKF are saying
Rating based on 4 Customer Service Representative
reviews
Anonymous · CSR & Social Service
in Chennai
Likes
Recognition for hard work
- Salary - Excellent
+5 more
Dislikes
Heavy work load
Customer Service Representative salary at SKF
reported by
11
employees
with 3-9
years exp.
₹2.8
L/yr - ₹10.6
L/yr
127%
more
than the average Customer Service Representative Salary in India
View more details
What SKF employees are saying about work life
based on 998 employees
Flexible timing
Monday to Friday
No travel
Day Shift
SKF Benefits
View more benefits
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