AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
5 Skeps Jobs
Lead - Customer Support/Customer Service (4-6 yrs)
Skeps
posted 6d ago
Job Description
Responsibilities:
- Lead and mentor the technical support team.
- Provide advanced technical solutions and troubleshooting.
- Implement process improvements and automation.
- Monitor key support metrics (resolution time, CSAT).
- Collaborate cross-functionally with engineering and product teams.
- Manage support platforms and tools.
- Develop and maintain technical documentation.
- 4+ years of Technical Support experience, preferably in a SaaS or Fintech environment.
- Proven ability to lead and motivate a team.
Functional Areas: Other
Read full job descriptionPrepare for Customer Support roles with real interview advice
What people at Skeps are saying
What Skeps employees are saying about work life
Skeps Benefits
View more benefits
Compare Skeps with
Paytm
Flipkart
Amazon
Reliance Industries
Tata Group
Infosys
HDFC Bank
Bharti Airtel
Aditya Birla Group
Hindustan Unilever
InsanelyGood
Vegrow
Pepper Content
Elevate
Talkcharge Technologies
Meddo
Crofarm
HappyLocate Relocation Services
Bombay Shirt Company
SSV Creative Labs
Similar Jobs for you
Skeps - Software Development Engineer - Test I - Automation Testing (2-4 yrs)
2-4 Yrs
