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2 HUCON Solutions Jobs

Customer Support Role - Education (1-4 yrs)

1-4 years

Customer Support Role - Education (1-4 yrs)

HUCON Solutions

posted 2mon ago

Job Role Insights

Fixed timing

Job Description

Roles & Responsibilities :

- Training and on-boarding of students post sales

- Delivering prompt, efficient and friendly responses to students across various channels

- Initiate regular calls with the students to track their progress

- Proactively manage the success of the assigned students and identify/develop upselling opportunities

- Build a solid and lasting relationship with the customers

- Perform any other tasks required to ensure customer satisfaction

- Act as customer's voice for Zell's internal teams and work with relevant teams to improve product and services basis feedback received from the students

- Cross sell and upsell the courses offered

Who are we looking for?

- Minimum 1 year of experience in customer success role .

- Excellent written and verbal communication skills

- Strong sense of responsibility and ownership

- Experience in handling challenging situations and demonstrated capabilities of winning them over

- Have strong empathy for customers and a passion for customer success

- Experience handling student queries via omnichannel ticketing systems like Kapture, Zendesk, Freshdesk, ServiceNow, etc. would be preferred

- Should be flexible to work in rotational shifts (at least one weekend i.e., Saturday or Sunday would be a working day)


Functional Areas: Other

Read full job description

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What people at HUCON Solutions are saying

Customer Support salary at HUCON Solutions

reported by 1 employee
₹4 L/yr - ₹5.2 L/yr
68% more than the average Customer Support Salary in India
View more details

What HUCON Solutions employees are saying about work life

based on 79 employees
60%
83%
69%
100%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

HUCON Solutions Benefits

Team Outings
Soft Skill Training
Work From Home
Job Training
Cafeteria
Free Food +6 more
View more benefits

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