Customer Support Role - Education (1-4 yrs)

Roles & Responsibilities :

- Training and on-boarding of students post sales

- Delivering prompt, efficient and friendly responses to students across various channels

- Initiate regular calls with the students to track their progress

- Proactively manage the success of the assigned students and identify/develop upselling opportunities

- Build a solid and lasting relationship with the customers

- Perform any other tasks required to ensure customer satisfaction

- Act as customer's voice for Zell's internal teams and work with relevant teams to improve product and services basis feedback received from the students

- Cross sell and upsell the courses offered

Who are we looking for?

- Minimum 1 year of experience in customer success role .

- Excellent written and verbal communication skills

- Strong sense of responsibility and ownership

- Experience in handling challenging situations and demonstrated capabilities of winning them over

- Have strong empathy for customers and a passion for customer success

- Experience handling student queries via omnichannel ticketing systems like Kapture, Zendesk, Freshdesk, ServiceNow, etc. would be preferred

- Should be flexible to work in rotational shifts (at least one weekend i.e., Saturday or Sunday would be a working day)