Univariety - Assistant Manager - Customer Success/Client Servicing (1-4 yrs)

Role & responsibilities :

- Build and maintain long-term relationships with our key customers.

- Maintain transparent communication with various departments.

- Compile reports for the top management.

- Conduct market research and tailor solutions to customer needs.

- Act as the main point of contact between external vendors and key customers.

- Address and resolve key customer issues effectively.

- Renewal, Retention,Cross selling,Upselling.

Preferred candidate profile :

- Minimum of 5 years experience in key accounts management /Customer uccess/Client servicing roles.

- Result-driven, action-focused, and a can-do attitude

- Ability to work in teams and independently with minimum guidance.

- Proficient in all MS Office Applications and CRM software.

About us :

Univariety (https://www.univariety.com) is India's Leading Career Counselling & College Guidance Platform for K-12 Schools and is a fast growing Ed-tech company which has pioneered the use of technology in education, right from the level of schools.With Info Edge (India) Private Limited (parent company of Naukri.com) as a key investor, we are a proud addition to the companys robust portfolio which includes leading companies across Recruitment,Matrimony, Real Estate and Education.

- March 2020: https://inc42.com/buzz/univariety-gets-fresh-funding-from-info-edge-to-scale-up- higher-education-services/

- Dec 2017: https://inc42.com/buzz/info-edge-univariety-edtech-funding/ With 4,00,000+ connections made so far, Univariety's guidance solutions act as a comprehensive platform for 600+ premier schools for their students across India, Singapore, Indonesia, and Dubai.

Univariety's students are placed in 50 of the top 100 universities of the world and have received over $20 million in scholarships.

Univariety is always at the forefront of successful partnerships in the education space with UCLAExtension endorsing its flagship 'Global Career Counselor' certification for teachers, psychologists, and career counselors. Read more here: https://www.univariety.com/gcc/ Also, along with Fortune India magazine, we have established a School Certification process called"Future 50 Schools Shaping Success" which has its presence spread across 82 Cities, 654 Schools, 12587Educators, and 125921 Students. Read more here: www.future50schools.com-