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IT Support Engineer I
SIXT Research & Development
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- You are part of central acceptance of incident reports via a defined telephone number, problem reports from end users
- You support and collaborate with team members across countries.
- You will own all incidents and fault requests including prioritizations, classification and routing.
- You will resolve complex technical issues efficiently with IT Software and prioritising a high volume of IT support tickets on Service-Now.
- You will contribute to Active notification of users about the current processing status.
- You will Jointly define, update escalations and follow communication matrix.
- You will explore and learn knowledge base on Service Now which is available with over 2,000 articles.
- You show extreme work ethics and integrity to Define the SLA s.
- You are comfortable working on rotational shifts.
- Must have fulltime Bachelor s Degree preferably B.Sc (CS) / BCA / BE / B.Tech.
- 3+ years of relevant work experience in IT Support.
- Strong experience on MAC OS and Windows systems.
- Good experience working on Azure Cloud
Employment Type: Full Time, Permanent
Functional Areas: IT Hardware & Telecom
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SIXT Research & Development Benefits
Cafeteria 
Work From Home 
Health Insurance 
Free Transport 
Team Outings 
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