Manager - Operations - Business Processes (5-7 yrs)

- The Operations Manager is responsible for managing and optimizing daily operations to ensure smooth, cost-effective, and efficient business processes.

- This role involves leading teams, strategic planning, and implementing process improvements to align operations with organizational objectives.

Key Responsibilities:

- Anticipate and mitigate operational risks by providing strategic solutions.

- Oversee daily operations across business lines such as business analysis, client management, and risk management.

- Set team goals, monitor progress, and support sales teams in achieving daily and quarterly targets.

- Contribute to long-term planning and collaborate with the CEO on special projects.

- Prepare and present weekly, monthly, quarterly, and annual performance reports.

- Identify trends and opportunities to improve operational processes and execution.

- Stay updated on industry regulations, trends, and technological advancements.

- Lead recruitment efforts to build and expand teams while motivating and supporting existing team members.

- Develop career growth plans for the team and resolve workplace issues.

- Manage data collection for metrics updates to achieve productivity targets, reduce costs, and ensure excellent customer service.

- Tackle new challenges assigned by management in a dynamic environment.

Schedule:

Fixed night shift (US shift)

Monday to Friday

Qualifications and Skills:

- Education: Bachelor's degree in Business Administration, Operations Management, or a related field (Master's degree preferred).

- Experience: At least 5 years of operations management experience, preferably in a multinational corporation with exposure to US operations.

Skills:

- Strong leadership and team management capabilities

- Exceptional problem-solving, decision-making, and analytical skills

- Proficiency in data analysis for informed decision-making

- Self-motivated, target-driven, and able to work independently or as part of a team

- Excellent communication and presentation skills

- Language: Fluency in English is required