Senior Front Office Manager

Role & responsibilities:

1. Manage the front desk, handle customer service, and coordinate with other departments to run the operation smoothly.
2. Ability to handle official emails.
3. Ability and proficiency in handling guest needs and demands.
4. Visible in the front of the house during high traffic times to assist the front desk team and to ensure smooth guest service.
5. Conducts day to day shift meetings.
6. Ensures all policies and procedures are in place to adhere to.
7. Ensure that all team members clearly understand their job roles and responsibilities and perform efficiently.
8. Ensures good communication between all departments and the front office to better serve our guests.
9. Responsible for training and development of all associates of all departments.

Preferred candidate profile

1. Diploma or degree in hospitality management.

2. Must have at least 10-15 years of experience as a Front office executive in the hospitality
industry.

3. Previous experience as front office manager in a 3 star hotel.

4. Demonstrate excellent organizational skills, communication sills and problem-solving skills.

5. Proven customer service experience as a manager; should have strong guest focused
mentality.

6. Candidate's age should be in the age bracket of 38-42 years.

7. Leadership and team management abilities.

8. Excellent problem solving and decision making skills.

Perks and benefits

1. Provident Fund.

2. Gratuity.

3. Accommodation along with meals.