Technical Program Manager

Technical Program Manager

Primary Responsibilities

• Manage engineering teams building technology solutions that empower teams to execute multi-channel campaigns using enterprise commerce, marketing and subscription management tools.
• Analyze and coordinate project staffing with other R&D leaders and cross-functional teams.
• Assess and identify risks (technical and schedule) during delivery activities and plan for contingencies.
• Coach, mentor, motivate, and supervise project team members from both internal and external teams.
• Collaborate with digital and business finance teams to develop the internal rate of return while also collaborating with digital leadership on the financial cost modeling.
• Drive alignment, decisions, and organize work activity to accomplish digital and COE global objectives.
• Engage directly with senior management stakeholders and external partners.

Key Skills

• Hands-on experience using managing engineering teams building on enterprise digital commerce tools such as Salesforce, ServiceMax, Shopify, Adobe, Bynder, InRiver, etc.
• Experience working on global, multi-year initiatives with cross-functional teams.
• Self-starter with the ability to work independently and manage multiple projects simultaneously.
• Knowledge of best practices across a broad spectrum of Customer Experience offerings including Sales, Service, Commerce, MarTech, and SaaS.
• Proven ability to lead globally distributed virtual teams, manage projects and deliver results in a diverse, global stakeholder environment
• Excellent project management skills, with the ability to prioritize and meet deadlines.
• Strong analytical, strategic, and creative problem-solving skills.
• Business owner mentality, willingness to roll up your sleeves and do whatever is necessary.
• Team player with a positive, collaborative work ethic.

Basic Qualifications

• 8+ years of professional work managing enterprise-level engineering teams.
• 5+ years of experience working with enterprise applications such as Salesforce, Shopify, Adobe, ServiceMax, InRiver, and others.
• 5+ years of hands-on experience in Agile methodologies in a working environment demand prioritization, planning, and execution to deliver software solutions.
• Extensive experience in developing integrated execution plans including resources levelling, effort estimations, cross-team dependencies.
• Demonstrated knowledge of DevOps and CI/CD principles
• Bachelor’s Degree
• Fluent spoken and written English