Service Delivery Executive

Strong understanding of ITIL certified processes including Service Management (ITSM), Problem Management (PM), Change Management (CM), Process Management.
Excellent communication skills for effective stakeholder engagement during critical situations.
Proven experience in IT service management, with a focus on IT Operations.
Strong understanding of SLA frameworks and proven experience in SLA management.
Stakeholder management skills with the ability to communicate effectively at all levels.
Analytical mindset with the ability to analyze ticket data and derive actionable insights.
Experience in designing and implementing escalation processes for incident management.
Basic knowledge of one Database or Middleware (Oracle, Redhat, Open Source)
Any One Cloud (OCI, AWS, Azure, GCP) & Knowledge in Generative AI

Graduated in IT or any related field
ITIL certification is highly desirable.
Proficiency in IT service management tools and systems.
Excellent interpersonal and communication skills.
Strong problem-solving and decision-making abilities.
Project management skills with the ability to manage multiple tasks simultaneously.