Telecalling Executive

Job Profile
Job Title : Telcaller

Work Location : Bengaluru
Department : Support

Reports Manager : Mr. Kamal Solanki
Job Type : Full time

Salary : Rs.12000.0 to Rs.15000.0

About company
At Simpel.ai, we are driven by a singular vision: to empower every Micro, Small, and Medium Enterprise(MSME) with the tools they need to thrive in today's fast-paced business environment. We believe that no matter the size or age of your business, you deserve the same opportunities to simplify operations and drive success. Through our AI-driven automation and ERP software solutions, we enable MSMEs to streamline their trade, improve productivity, and unlock growth potential. From procurement to production, and sales to marketing, we provide end-to-end software services that support businesses across the entire value chain. At Simpel, we understand that businesses are built by people, and we are here to help MSMEs scale, build
stronger brands, and achieve their goals faster than ever before.

Key Responsibilities:
• Reach out to potential customers via calls to explain the app's features and benefits.
• Assist customers in downloading and installing the app on their devices.
• Provide effective solutions to customer issues, ensuring a positive user experience.
• Reach out to potenial customers via calls to explain the app's features and benefits.
• Build rapport with customers and understand their needs.
• Provide daily reports on the number of calls made and issues resolved.

Key Skills Required:
• Good communication and fluent in Englisha and Hindi, and possess knowledge of one or more of the following regional languages like Malayalam Kannada, Tamil, Telugu, Bengali, Odia
• Ability to convince and influence customers.
• Basic technical knowledge to assist with app installations and usage.
• Problem-solving and conflict resolution skills.
• Patience and customer-centric attitude.

Eligibility Criteria:
• 06 months of experience in telecalling or a customer support role.
• Basic familiarity with smartphones and apps.
• Educational qualification: Minimum Bachelors in any field

Note: Qualified candidates are encouraged to send their resumes to mishal@simpel.ai. We look forward to reviewing your application!